Refund & Cancellation Policy

My Bid Boss offers subscription-based estimating software billed on a monthly or annual basis. This policy explains how cancellations and refunds work. It supplements our Terms of Service.

Where offered, free trials and low-price introductory offers (for example, a $1 trial) let you evaluate the Service before your first full billing cycle. If you cancel before the trial or introductory period ends, you will not be charged the recurring subscription fee. Introductory charges themselves are non-refundable.

You may cancel your subscription at any time from your billing settings inside the app. Cancellation stops future renewals; it does not retroactively refund the current billing period. You will continue to have access to your paid plan through the end of the period you have already paid for.

Monthly subscription fees are non-refundable. If you cancel mid-cycle, your plan remains active until the end of the current month and will not renew.

Annual subscription fees are non-refundable after the first 14 days from the initial purchase date. If you cancel an annual plan within the first 14 days and have not made substantial use of the Service, you may request a full refund by emailing support@mybidboss.com. After 14 days, cancellation stops the next renewal but does not refund the current term.

If you believe you were charged in error (for example, a duplicate charge or a charge after cancellation), contact us within 30 days and we will investigate and refund verified errors.

We do not provide refunds or credits for temporary service interruptions, scheduled maintenance, or issues outside of our reasonable control. Extended, verified outages may be eligible for a service credit at our discretion.

Please contact us before disputing a charge with your bank or card issuer. Chargebacks filed without first contacting support may result in suspension of your account pending resolution.

Founding-member pricing is honored for as long as your subscription remains continuously active. If you cancel and later resubscribe, you will be charged the then-current rate.

Nothing in this policy limits any refund or cancellation rights you may have under applicable consumer-protection law.

Email support@mybidboss.com from the address on your account with your order details and the reason for the request. Approved refunds are issued to the original payment method within 5–10 business days.