Refund & Cancellation Policy

My Bid Boss offers subscription-based estimating software billed on a monthly or annual basis. This policy explains how cancellations and refunds work. It supplements our Terms of Service.

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. See also Paddle's Refund Policy.

We offer a 30-day money-back guarantee on all paid plans, monthly and annual alike. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net or contact support@mybidboss.com.

Where offered, free trials and low-price introductory offers (for example, a $1 trial) let you evaluate the Service before your first full billing cycle. If you cancel before the trial or introductory period ends, you will not be charged the recurring subscription fee. Introductory charges are also covered by our 30-day money-back guarantee.

You may cancel your subscription at any time from your billing settings inside the app. Cancellation stops future renewals; it does not retroactively refund the current billing period. You will continue to have access to your paid plan through the end of the period you have already paid for.

Monthly plans are covered by our 30-day money-back guarantee: request a full refund within 30 days of your order date through paddle.net. If you cancel mid-cycle after that window, your plan remains active until the end of the current month and will not renew.

Annual plans are covered by the same 30-day money-back guarantee from the initial purchase date, requested through paddle.net. After 30 days, cancellation stops the next renewal, and we will still review individual refund requests together with Paddle on a case-by-case basis.

If you believe you were charged in error (for example, a duplicate charge or a charge after cancellation), contact us within 30 days and we will investigate and refund verified errors.

We do not provide refunds or credits for temporary service interruptions, scheduled maintenance, or issues outside of our reasonable control. Extended, verified outages may be eligible for a service credit at our discretion.

Please contact us before disputing a charge with your bank or card issuer. Chargebacks filed without first contacting support may result in suspension of your account pending resolution.

Founding-member pricing is honored for as long as your subscription remains continuously active. If you cancel and later resubscribe, you will be charged the then-current rate.

Nothing in this policy limits any refund or cancellation rights you may have under applicable consumer-protection law.

Refunds are handled by Paddle, our Merchant of Record. Visit paddle.net and enter your order details, or email support@mybidboss.com from the address on your account and we will help. Approved refunds are issued to the original payment method within 5–10 business days.